Head of Customer Experience, Sainsbury

Cat is a senior customer experience leader, passionate about crafting simple, thoughtful and joyful experiences within complex omni-channel environments. Currently Head of Customer Experience at Sainsbury’s, she leads a multidisciplinary team focused on improving customer journeys, customer-led transformation, and embedding customer-centric culture. At home, she’s a mum to three little ones and is passionate about creating supportive, inclusive environments where individuals can thrive.