Group Chief Customer Officer, Zurich Insurance Group

Conny Kalcher is a global leader in customer experience, known for embedding empathy into business strategy to drive long-term business success. As Group Chief Customer Officer at Zurich Insurance Group, she drives customer loyalty and advocacy across global markets, leading transformative initiatives in Retail and digital engagement. A founding partner of the Net Promoter Score (NPS) and Loyalty Forum with more than three decades of experience from senior roles at LEGO and consultancy work at Mindfolio.