Manager of Speech Analytics, AAA-The Auto Club Group

Kelly Speer is a seasoned manager with a strong background in call center strategy and improvement. As the manager of Speech Analytics at The Auto Club Group (AAA), Kelly leads the Experience Analytics team, overseeing CX and EX initiatives within the Direct Operations team. With over a decade of experience in the field, Kelly has established herself as an expert in identifying key trends and insights through data analysis. Kelly’s leadership approach is defined by a commitment to empowering her teams and fostering a culture of innovation. She has a proven track record of driving impactful change and delivering results through cross-functional collaboration. Kelly is passionate about using data to drive positive change and is committed to delivering actionable insights that have a tangible impact on business outcomes.