Senior Vice President and Head of Contact Center Customer Engagement, US Bank

Kent P. Lemon, Senior Vice President – Head of Contact Center Customer Engagement is Senior Vice President and Head of Contact Center Customer Engagement for US Bank, the fifth largest banking institution in the United States. He joined U.S. Bank in October 2014. He is an experienced Financial Services Operations Executive with over 25 years of proven experience in Operations Leadership, Contact Center Operations/Development, Digital Engagement and Customer Experience, with a focus on operational efficiency. Mr. Lemon is based in Dallas, TX.