Director, Customer Insights, Kenvue, part of the Johnson & Johnson Family of Companies

Tisha Cole is a 25 year veteran of the retail, wholesale and CPG industries. As Director, Customer Insights at Johnson & Johnson Consumer Health, Inc. she is accountable for developing a Customer Experience Program (CXO) to enable Persona & Journey Mapping, Tailored Survey Construction, Measure Outcomes, and Insights Reporting to deliver the best experience for our customers.