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This webinar introduces the category of digital banking engagement hubs and explains why both digital banking engagement platforms (DBEPs) and hubs (DBEHs) are important, as well as how Forrester sees both solution categories evolving. After a look at the evaluation criteria and results, we’ll examine key findings and trends in the DBEP and DBEH markets.
Attend this webinar to find the right digital front-end solution for your bank’s digital banking strategy and begin the path toward buy plus build.
Key takeaways:
Target audience level: intermediate
Vendors mentioned: Backbase, CREALOGIX, EdgeVerve, Finastra, FIS, i-exceed, Intellect Design Arena, Oracle, Sopra Banking Software, Technisys, and Temenos.
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This report shows how each digital banking engagement platform provider measures up and helps technology decision-makers at banks select the right one for their needs.
This report shows how each digital banking engagement hub provider measures up and helps technology decision-makers in banks select the right one for their needs.
Forrester predicts that the next decade of payments innovation belongs to B2B. Business clients are increasing demand for better payments experiences and operations. Fintechs are emerging fast to satisfy the increasing needs and disrupting the market. These companies are playing a game of competition, collaboration, and, sometimes, acquisition in the B2B payments and cross-border payments space.Key takeaways:Learn the top trends shaping B2B payments and cross-border payments marketUnderstand the key technology innovations in this space, such as advanced AI and digital currenciesKnow the leading B2B payments and cross-border payments fintechs and technology companies in the marketTarget audience level: intermediate
Tech leaders continue to expand their investments in enterprise content management (ECM). Cloud-native flexible platforms are now the dominant force in the market. As technology leaders look to further automate document-rich business processes and enhance information-worker productivity, modernization of existing systems remains a key theme. Join us in this webinar as we delve into the top trends shaping the future of ECM. We explore its evolution, including the rise of generative AI, and hear about the importance of governance, security, and the integration across today's digital workplace.Key takeaways: Learn how generative AI will shape the market and its effect on governance.Understand how content platforms support the broader digital workplace.See where ECM providers are expanding their content platforms into adjacent markets.Target audience level: intermediate
Large IT organizations represent complex portfolios of products, people, and platforms. They manage these portfolios with capabilities such as application development, product management, operations, security, and IT governance.Forrester's new IT Capability Map provides an updated, modern representation of core IT management and governance capabilities. This webinar is a must-see for IT leaders and architects seeking to clarify and rationalize this complex "business of IT" and integrate and streamline digital value delivery.Key takeaways: See Forrester's new overall representation of IT management capabilities.Learn how modern IT management capabilities are composed to achieve broader objectives such as managing technical debt.See how IT management capabilities support the IT portfolio and, in turn, are supported by IT management products in an overall "IT control plane" architecture.Target audience level: intermediate
This webinar explains current trends in the customer service space and how these trends are influencing the customer service vendor landscape. We discuss the results of Forrester’s latest customer-focused Wave and how to use the Wave when evaluating and selecting a customer service solution.Key takeaways:Understand high-level trends influencing the customer service vendor landscape.Explore a list of the key players in the customer service space.Learn how to maximize Forrester’s research and resources, particularly the recent customer service Wave, to identify the right platform for your organization.Target audience level: intermediateVendors mentioned: Creatio, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP, ServiceNow, SugarCRM, Verint, Zendesk, & Zoho
In recent years, mainstream financial institutions like BNY Mellon, DBS Bank, and Fidelity have entered the digital asset space to serve retail and institutional clients, driving demand for secure asset custody. However, this is still a nascent industry, and financial institutions must carefully navigate many technical and procedural challenges.Key takeaways:Understand the key tech supporting digital asset custody.Learn the core capabilities of representative digital asset custody providers.Learn early good practices for integrating digital asset custody solutions.Target audience level: intermediate
Enterprises must modernize their applications assets to avoid paying the many costs of technical debt. But relatively few enterprises are able to navigate the challenge entirely on their own. The Forrester Wave™: Applications Modernization And Migration Services, Q1 2024, describes a market on the verge of a tsunami of change driven by generative AI (genAI). Application modernization has become the new frontier of application management services (AMS), with existing outsourcing relationships often serving as a springboard to modernization engagements — but the same supplier that excels in AMS may not be the ideal partner for modernization.Key takeaways:Hear about how leading application modernization services providers are differentiating themselves and delivering customer value.Learn how genAI and other forms of automation are revolutionizing application modernization services.Explore how modernization services are being priced and delivered to achieve the greatest possible business impact.Target audience level: intermediate
