May 10 – 11, 2022  |  Sydney & Digital Experience


Meet our speakers for this year’s CX APAC! We are thrilled to be joined by Forrester’s top CX, marketing, and digital analysts; inspirational thinkers; and innovative technology providers. Be sure to check back for future speaker announcements.

Tina Morrell

General Manager for Customer Strategy & Experience Design, NRMA

Marianne Rehn

Group Director Admissions, Marketing, Communications, Market Insights and Customer Experience, Education in Motion (EiM)

Lisa Samuels

Chief Experience Officer, HESTA

Bec Purser

Senior Manager Service Designer, Transport for NSW

Chris Wan

Senior Service Design Lead, Transport for NSW

Stacy Brooks

Associate Director | EDI Digital Strategy, Humana | Digital Health Analytics

Frédéric Tardy

Group Chief Customer and Strategy Officer, Home Credit

Riccardo Pasto

Principal Analyst, Forrester

Michael Barnes

VP, Research Director, Forrester

Vasupradha Srinivasan

Senior Analyst, Forrester

Sam Higgins

Principal Analyst, Forrester

Su Doyle

CX Exec Partner & Sr Analyst, Forrester

Zhi Ying Barry

Zhi Ying Barry

Senior Analyst, Forrester

Xiaofeng Wang

Principal Analyst, Forrester

Amit Bhatia

Senior Analyst, Forrester

Tom Mouhsian

Principal Analyst, Forrester

Brandon Purcell

VP, Principal Analyst, Forrester

Rick Parrish

VP, Research Director, Forrester

Jenna Wohead

Director, Certification, Forrester

Alex Stein

Principal Consultant, Forrester

John Brand

VP, Advisor, Forrester

Carmen Bekker

Partner in Charge, Customer Brand & Marketing Advisory, KPMG

Sharon Cody

Director Customer Advisory, KPMG

Speaking Opportunities

Interested in speaking at a Forrester event in 2022? Complete the information below to be considered for a speaking opportunity. Submissions will be considered on a rolling basis until all speaking slots are filled. If your submission is selected, a Forrester Events representative will contact you to discuss next steps.

Speaking opportunities are open only to brands. If you are a vendor or agency, please contact us at to learn how you can get involved in Forrester’s events.

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