May 10 – 11, 2023  |  London & Digital

Advisory Board

Forrester has assembled a group of trusted advisors for our CX EMEA event. The members provide guidance on Forrester’s CX content, programme, and event experiences to ensure CX EMEA meets the opportunities and challenges facing leaders in CX, Marketing, and Digital. Thank you to our Advisory Board.


Meet our speakers for this year’s CX EMEA! We are thrilled to be joined by Forrester’s top CX, Marketing and Digital analysts, inspirational thinkers and innovative technology providers. Be sure to check back for future speaker announcements.

All Speakers

Gregoire Charpe

Director - Customer Experience & Innovation, Majid AI Futtaim

Charles Awad

Chief Customer Officer, Majid AI Futtaim

Philip Bonhard

Head of Customer Experience - Fraud & Security, Lloyds Banking Group

Gail Russell

Global Head of Customer Experience, HSBC

Yana Andriyasova

Customer Experience, Senior Director, SAP

Judith van Herwaarden

Head of Customer Experience, DS Smith

Susan McNulty

CX Consultant, Transforming Customer Experience

George Cairns

Personalisation Lab Product Owner, Lloyds Banking Group

Angélique Fortuné

Head of Customer Journeys , BNP PARIBAS

Martin Gill

VP, Research Director, Forrester

Joana de Quintanilha

VP, Principal Analyst, Forrester

Aurelie L'Hostis

Principal Analyst, Forrester

Maxie Schmidt

VP, Principal Analyst, Forrester

Rusty Warner

VP, Principal Analyst, Forrester

Edoardo Zavarella

Sr Consultant, Forrester

Judy Weader

Principal Analyst, Forrester

Ashley Taylor

Manager, Course Experience, Certification, Forrester

Angelina Gennis

Senior Analyst, Forrester

Mary Beth Kemp

Senior Consultant, Forrester

Mike Proulx

VP, Research Director, Forrester

Enza Iannopollo

Principal Analyst, Forrester

Richard Sheahan

VP, Principal Consultant, Forrester

Thomas Husson

VP, Principal Analyst, Forrester

Dan Bieler

Principal Analyst, Forrester

Oliwia Berdak

VP, Research Director, Forrester

Michelle Beeson

Senior Analyst, Forrester

William Dahlgren

Analyst, Forrester

Jacob Morgan

Principal Analyst, Forrester

Speaking Opportunities

Interested in speaking at a Forrester Event in 2023? Complete the information below to be considered for a speaking opportunity. Submissions will be considered on a rolling basis until all speaking slots are filled. If your submission is selected, a Forrester Events representative will contact you to discuss next steps.

Speaking opportunities are open only to brands. If you are a vendor or agency, please contact our Sponsorship team to learn how you can get involved in Forrester’s Events.

Apply Today

CX EMEA · May 10 – 11, 2023 · London & Digital

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