CX Summit
North America

CX, B2C Marketing, & Digital Business Leaders

June 17 – 20, 2024  |  Nashville & Digital

Frequently Asked Questions

CX Summit North America is on June 17–20, 2024 at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee, with a digital option for access. Please join us for special programming and networking on Monday, June 17. Please visit the agenda for more information.

The Event Experience

We will meet you where you want. CX Summit North America attendees can choose to join in person, digitally, or both. All attendees will have access to: 

  • Engaging keynote sessions and breakout sessions that will uncover key considerations and best practices to help you deliver exceptional experiences for your customers.
  • Special sessions, including diversity and inclusion (DE&I) content to help you and your organization in your commitment to DE&I. 
  • On-demand access to the sessions post-event for one year, until June 20, 2025.

All attendees joining us in Nashville will experience three full days of main conference content from June 18–20, plus special pre-event content on June 17, featuring special programming and networking. In-person attendees will have access to all onsite content, sponsors, and experiences in addition to digital access to sessions. Additional in-person experiences include:

  • One-On-One meetings with expert analysts to discuss your top priorities.
  • Hands-on workshops and networking sessions led by Forrester experts and analysts who are dedicated to answering the pressing topics for you and your peers.
  • Exclusive networking opportunities during marketplace receptions accompanied by live music!
  • Special sessions to help you apply lessons learned to your own business.
  • Case studies and opportunities to connect with industry-leading CX solutions on the marketplace show floor.

All attendees will have access to the digital platform. Digital access attendees will have access to the conference content, sponsors, and immersive experiences via a robust portal designed to maximize attendee and sponsor experiences. Sponsor case study sessions will not be available. Digital access includes:

  • Most Forrester keynotes and breakout sessions on demand. Details on when these will be available will be shared pre-event with registered digital attendees.
  • Digital-only sessions not available in person.
  • Digital sponsor marketplace featuring sponsor collateral and opportunities to engage with sponsors of interest.
  • Digital access until June 20, 2025.

Registration Information

Registration is open to the public. Attendees can purchase tickets directly on the website. Pricing for both in-person and digital access can be found here

If you have received a discount/voucher code, please select the option to use Credit card and/or discount voucher and enter the code into the Voucher Code field. If you are a Forrester client, you may have access to event tickets as part of your overall account relationship. If you have confirmed that you have an available ticket to use, please register on the website and select the option Pre-purchased code. You will need to enter a registration code associated with your event ticket. Please contact your account team or events@forrester.com with any questions or to obtain your registration code. If you have confirmed that you have available service units, please select the option Service units. Your registration will be pending until you receive a confirmation email indicating that your service units have been processed. 

How to get approval to attend CX Summit North America

We have created a justification letter for anyone interested in getting approval to attend our event. The letter includes why you should attend, what you will learn, and your expense breakdown. 

What are the event terms & conditions?

The event terms & conditions, including our cancellation policy, can be found here.

Pricing and Team Send Opportunities

Current promotional pricing can be found here.

For teams who purchase 10 or more tickets, we offer a Team Send Program with special team pricing and exclusive team benefits. Onsite team benefits for teams who purchase 10+ tickets include:

  • Concierge Service: Pre-Event Agenda Planning
  • Preferred Access Badge
  • Fast-Tracked On-site Registration
  • Preferred Access Seating in Keynote Room
  • Team Meeting With Analyst
  • Access to Team Lounge
  • Private Cocktail Reception

Teams of 25+ will receive access to a private team space and an additional team meeting with analysts. Please email events@forrester.com for more details.

Contact us at sponsorships@forrester.com to discuss 2024 exhibition, branding, and speaking opportunities or call +1 888.343.6786.

Bring your expertise to the stage! Apply to speak here. Submissions will be considered on a rolling basis until all speaking slots are filled. If your submission is selected, a Forrester events representative will contact you to discuss next steps.

Speaking opportunities are open only to brands. If you are a vendor or agency, please contact our sponsorship team at sponsorships@forrester.com to learn how you can get involved in Forrester’s events.    

We offer complimentary press passes for certain qualified media outlets. Contact press@forrester.com to learn more.

Onsite Experience

Details on the hotel room blocks and nearby hotels are listed here.

 

Forrester is committed to safe and engaging in-person event experiences for our attendees, speakers, and sponsors.

Forrester analysts with coverage spanning across several disciplines will be onsite at the event. View analyst coverage area by track here. Analyst One-On-One meetings will be offered to full conference attendees attending onsite at the event. Attendees will receive an email when they are eligible to book a meeting to discuss their organization’s top priorities and scheduling requests will be submitted via the Forrester Events Mobile App. Please review our detailed policies regarding analyst one-on-one meetings.

The Forrester Events mobile app will be available for download in the Apple App Store or Google Play Store approximately one month prior to the start of the event. Registered onsite attendees will receive an email when the mobile app is ready for download. The mobile app will be your roadmap for your onsite experience: You can build your agenda, network with other attendees, book meetings with sponsors, offer feedback on sessions, and more! Most presentations will also be available in the mobile app during the live event.

Attendees will have several opportunities to connect with their peers: during meals and special evening receptions, at the marketplace, analyst-led meetups, workshops, the Forrester Hub, and the ForrWomen Leadership Program. Details of these opportunities will be shared in pre-event emails and in the mobile app.

The Forrester Hub in the marketplace provides an important opportunity to engage with our analysts, learn about Forrester Decisions and even demo a wide array of services.  Plan to meet up at the Hub, where you and your colleagues can experience first-hand the power of greater alignment and also explore how Forrester can help your organization become truly customer-obsessed.

We want to ensure that all our attendees can participate fully in our event! If you did not indicate any specific accommodations during registration, you may email events@forrester.com before the event.

All attendees will have access to the digital platform to watch most Forrester sessions on demand through June 20, 2025. Sponsor case studies will not be available on demand. Attendees will receive access to the platform via email.

We want to ensure that all our attendees have a positive experience. Attendees will be able to provide feedback in the mobile app and in a survey link shared post-event. For every attendee that completes our event survey, we will plant a tree with One Tree Planted. If you require an immediate response, please contact events@forrester.com for any support.

Digital Access

CX Summit North America attendees can choose to join in person or digitally or both. All attendees will receive access to the digital platform ahead of the conference.

Digital access attendees will have access to most Forrester sessions on the digital platform. Sponsor case studies will not be available. Digital attendees will have access to:

  • Most Forrester keynotes and breakout sessions on demand. Details on when these will be available will be shared pre-event with registered digital attendees.
  • Digital-only sessions not available in person.
  • Digital sponsor marketplace featuring sponsor collateral and opportunities to engage with sponsors of interest.
  • Digital access until June 20, 2025.

Contact Us

Please contact events@forrester.com if you need any assistance.

CX Summit North America · June 17 – 20, 2024 · Nashville & Digital