Keynote Speakers
J.P. Gownder
VP, Principal Analyst,
Forrester
Katy Tynan
VP, Principal Analyst,
Forrester
Dipanjan Chatterjee
Vice President, Principal Analyst,
Forrester
Judy Weader
Principal Analyst,
Forrester
Sharyn Leaver
Chief Research Officer,
Forrester
Audrey Chee-Read
Principal Analyst,
Forrester
Rick Parrish
VP, Research Director,
Forrester
Guest Speakers
Dr. Brita Andercheck
Chief Data Officer and Director of the Office of Data Analytics and Business Intelligence,
City of Dallas
Vishal Bhalla
SVP, Chief Experience Officer,
Advocate Health
Matthew Blasco
Managing Director and Head of Customer Analytics,
JP Morgan Chase
Jim Conner
Director of Operations,
Gant Travel
Missy Dunagan
Director, AI Strategy and Solutions,
tekcity.ai
Dwayne Francis
Sr Manager, CRM & Loyalty,
Curaleaf
Guy Friedel
Head of Creative Building,
Amazon Ads
Matt Hunt
CXO, VP Customer,
Blue Cross Blue Shield of Minnesota
Tom Hutchins
Vice President - Technology Governance, Strategy & Business Operations,
Tractor Supply
Richard Kasper
VP Automated Communications,
Modivcare
Barbara Lincoln
Director of Customer Satisfaction & Integration,
Erie Insurance
Andrew Lindley
Global CIO,
Vensure Employer Services
Cory Munchbach
Chief Executive Officer,
BlueConic
Aniket Navalkar
Vice President, Survey & Insights,
Advocate Health
Abhii Parakh
Vice President, Head of Enterprise Experience,
Prudential Financial
Julie Rickis
Head of CX Development,
MassMutual
Phil Rubin
Founder & Principal,
Grey Space Matters
Kamilah Sanders
Founder/CEO,
Greater Than Equal®
Christie Sandoval
Senior Vice President, Customer Experience,
T-Mobile
Zach Schendel
Head of Research,
DoorDash
Kerry Sette
Vice President of Consumer Research and Insights,
Voya Financial
Reed Smith
Ardent Health,
Chief Consumer Officer
Sera Tanner
Customer Experience Director,
Delta Dental of New Jersey and Connecticut
Naj Uddin
Senior Vice President & Chief Information Officer,
AARP
Chris Valleskey
Group Director, Creative Technology,
Eversana
Sanjay Venkatesh
VP of Marketing Technology,
Sony Corp of America
Norm Yustin
Partner,
Russell Reynolds Associates
Forrester Speakers
Mo Allibhai
Senior Analyst,
Forrester
Max Ball
Principal Analyst,
Forrester
Gina Bhawalkar
Principal Analyst,
Forrester
Senem Guler Biyikli
Analyst,
Forrester
Fadjanie Cadet
Director, Diversity & Inclusion,
Forrester
Dipanjan Chatterjee
Vice President, Principal Analyst,
Forrester
Audrey Chee-Read
Principal Analyst,
Forrester
Katy Cobian
VP, Executive Partner,
Forrester
Emily Collins
VP, Research Director,
Forrester
Rowan Curran
Senior Analyst,
Forrester
Su Doyle
Senior Analyst,
Forrester
Eric Epstein
VP, Executive Partner,
Forrester
Colleen Fazio
Senior Analyst,
Forrester
Chuck Gahun
Principal Analyst,
Forrester
Angelina Gennis
Senior Analyst,
Forrester
Melissa Gill
VP, CX Executive Partner • Executive Program,
Forrester
Michele Goetz
VP, Principal Analyst,
Forrester
J.P. Gownder
VP, Principal Analyst,
Forrester
Katerina Gryparis
VP, Executive Partner,
Forrester
Patrick Hayes
Product Manager, Certification,
Forrester
Kim Herrington
Senior Analyst,
Forrester
Kara Hoisington
Principal Consultant,
Forrester
Ian Jacobs
VP, Research Director,
Forrester
Pete Jacques
Principal Analyst,
Forrester
David Johnson
Principal Analyst,
Forrester
Keith Johnston
VP, Group Director,
Forrester
AJ Joplin
Senior Analyst,
Forrester
Aaron Katz
VP, Research Director,
Forrester
Zeid Khater
Analyst,
Forrester
Sucharita Kodali
VP, Principal Analyst,
Forrester
Nikhil Lai
Senior Analyst,
Forrester
Sharyn Leaver
Chief Research Officer,
Forrester
Jessica Liu
Principal Analyst,
Forrester
Stephanie Liu
Senior Analyst,
Forrester
Christina McAllister
Senior Analyst,
Forrester
Mary Pilecki
VP, Principal Analyst,
Forrester
Mike Proulx
VP, Research Director,
Forrester
Brandon Purcell
VP, Principal Analyst,
Forrester
Jonathan Roberts
Senior Analyst,
Forrester
Ron Rogowski
VP, Executive Partner,
Forrester
Jen Sanning
Executive Partner,
Forrester
Rich Saunders
Senior Analyst,
Forrester
Joe Stanhope
VP, Principal Analyst,
Forrester
David Truog
VP, Principal Analyst,
Forrester
Arielle Trzcinski
Principal Analyst,
Forrester
Shar VanBoskirk
VP, Principal Analyst,
Forrester
Peter Wannemacher
Principal Analyst,
Forrester
Rusty Warner
VP, Principal Analyst,
Forrester
Judy Weader
Principal Analyst,
Forrester
Case Study & Spotlight Speakers
Charles Bates
Manager, Business Operations Services (BOS) Customer Care Group,
American Honda Finance Corporation (AHFC)
Jim Conner
Director of Operations,
Gant Travel
Michelle Couture
Global Lead for Customer Experience Product Marketing,
Zoom
Kaitlen Elmore
Sr. Director, Voice of the Customer Programs,
Concentrix
M.J. Johnson
Sr Director of Product Marketing,
CallMiner
Richard Kasper
VP Automated Communications,
Modivcare
Joel Knight
Head of Customer Success,
Calendly
Claudia Lee
Sr.Product Manager,
Observe.AI
Andrew Lindley
Global CIO,
Vensure Employer Services
Brian McIntosh
Chief Consulting Officer,
BlastX Consulting
Milind Pansare
VP Product,
Observe.AI
Manesha Powar
Head of Product Management,
Qualtrics
Jack Pursley
Sr. Director, Voice of the Customer Programs,
Concentrix
Andy Rieger
Sr. CX Manager,
Hill’s Pet Nutrition
Brandon Sailors
Vice President, CX Strategic Accounts,
CSG
Tyler Saxey
Sr. Director OMNI Global VOC and Care Solutions,
Foot Locker
Zach Schendel
Head of Research,
DoorDash
Phil Simpson
SVP Global Sales,
FullStory
Mark Smith
SVP of Customer Experience,
CSG
Brad Thomas
Senior Customer Onboarding Program Manager,
DocuSign
Syvain Tremblay
Chief Revenue Officer,
Uniphore
Speaking Opportunities
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CX Summit North America · June 17 – 20, 2024 · Nashville & Digital
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