Analyst & Coverage
Charles Betz , VP, Principal Analyst
Customer Management, Information Technology Leadership, Strategy, Planning, & Governance, Software Development, Technology Infrastructure & Operations, Technology Operations, Continuous Delivery, Continuous Integration, Customer Relationship Management (CRM), DevOps, Help Desk & Service Desk, Infrastructure Change & Configuration Management, IT Governance, IT Process Automation, ITIL, Service Catalog
Dane Anderson, SVP, Intl’ Research and Product
Customer Management, Customer Experience Management, Innovation, Technology Infrastructure & Operations, Technology Services, Emerging Technologies
Daryl Wright, Principal Analyst
Demand & Account Based Marketing
Jinan Budge, VP, Research Director
Security Awareness & Training, Security Behavior And Culture, Human Risk Management, Communicating Security to boards / Executives / business / technology, CISO Leadership, Breaking Security and Technology silos, Selling Zero Trust internally, Security Champions, DEI in Security, Burnout in Cybersecurity, Security Strategy and Program Development, Cybersecurity Consulting in Asia Pacific
John Brand, VP, CIO Executive Partner
Business Intelligence, Collaboration Platforms, Commerce Solutions, IT Value Management, M&A, Scorecards, Security, Sourcing, Technology Strategy.
Leslie Joseph, Principal Analyst
Digital Operations Platforms, Process Automation, Robotic Process Automation, Emerging Technology, Insights-Driven Business, Machine Learning.
Martin Gill, VP, Research Director
Chief Digital Officer Duties, Digital Business Models, Digital Business Strategy, Digital Business Transformation; Digital Experience (DX) Design; Digital Maturity, Innovation, Organization Structures for Digital
Riccardo Pasto, Principal Analyst
Co-Creation & Crowdsourcing, Customer Experience Management, Customer Experience Maturity, Customer Experience Strategy, Customer Journey Mapping, Customer Service Solutions, Design Thinking, Digital Customer Experience, Service Design
Sam Higgins, VP, Principal Analyst
Cloud Computing, Digital Transformation, Enterprise Architecture, IT Strategy, Regulations & Legislation, Employee Experience, IT Management, Business Application Ecosystem, Emerging Technology, Public Sector, Government.
Tom Mouhsian, Principal Analyst
CX strategy; ROI Of Customer Experience; Customer Experience Index (CX Index); Financial Services; Insurance & Wealth Management; Digital Business Strategy; Digital Financial Services; Consumer Financial Services; Omnichannel Customer Experience, Customer Trust, Trust Measurement, Customer Trust Index
Zhi-Ying Barry, Principal Analyst
Digital measurement (ROI of digital), digital experiences, mobile banking, emerging technologies.
Analyst-Led Roundtables
These dynamic, interactive sessions provide attendees the opportunity to engage with Forrester experts, as well as with peers, to gain deep insights, ask questions, share their own experiences, and collaborate in a focused, small-group setting. The session is designed to foster meaningful dialogue, offer actionable takeaways, and help attendees stay ahead in their strategic planning and decision-making. Stay tuned for more updates!
Technology & Innovation Summit APAC · August 19, 2025 · Sydney & Digital
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