Keynote Speakers
Conny Kalcher
Group Chief Customer Officer,
Zurich Insurance Group
Siddhartha Chatterjee
Global Chief Data & AI Officer,
Club Med
Chiel Versteeg
Chief Platform Lead,
Tony's Chocolonely
Eldin Thomas
Head of CX & CRM Business,
R+V Versicherung
Joana Dartsch
Customer Experience Consultant,
R+V Versicherung
Martin Gill
VP, Research Director,
Forrester
Sharyn Leaver
Chief Research Officer,
Forrester
Enza Iannopollo
VP, Principal Analyst,
Forrester
James L. McQuivey, PhD
VP, Research Director,
Forrester
Keith Johnston
VP, Group Director,
Forrester
Rusty Warner
VP, Principal Analyst,
Forrester
Maxie Schmidt
VP, Principal Analyst,
Forrester
Guest Speakers
Siddhartha Chatterjee
Global Chief Data & AI Officer,
Club Med
Jörg Corsten
Group Lead Services, Solution and Innovation,
Roche
Joana Dartsch
Customer Experience Consultant,
R+V Versicherung
Conny Kalcher
Group Chief Customer Officer,
Zurich Insurance Group
Kristina Klahm
Vice President Voice of Customer & Journey Excellence,
E.ON
Cat Lecardonnel
Head of Customer Experience,
Sainsbury
April Nishimura
Vice President, Global Customer Experience,
Infineon Technologies
Eldin Thomas
Head of CX & CRM Business,
R+V Versicherung
Chiel Versteeg
Chief Platform Lead,
Tony's Chocolonely
Saad Zafar
Head of Personalisation Data Strategy & Governance,
Lloyds Banking Group
Anastasia Zdoroviak
Chief Customer Experience Officer,
Snoonu
Forrester Speakers
Manuel Geitz
Principal Analyst,
Forrester
Martin Gill
VP, Research Director,
Forrester
Darrell Hayward
VP regional Sales for UK&I,
Forrester
Enza Iannopollo
VP, Principal Analyst,
Forrester
Keith Johnston
VP, Group Director,
Forrester
Aurelie L'Hostis
Principal Analyst,
Forrester
Riccardo Pasto
Principal Analyst,
Forrester
James L. McQuivey, PhD
VP, Research Director,
Forrester
Joana de Quintanilha
VP, Principal Analyst,
Forrester
Michelle Reilly
Experience Manager, Certifications,
Forrester
Ron Rogowski
VP, Executive Partner,
Forrester
Maxie Schmidt
VP, Principal Analyst,
Forrester
Richard Sheahan
VP, Executive Partner,
Forrester
Fiona Swerdlow
VP, Research Director,
Forrester
Rusty Warner
VP, Principal Analyst,
Forrester
Kerstin Wehmeyer
Researcher,
Forrester
Edoardo Zavarella
Principal Consultant,
Forrester
Case Study & Spotlight Speakers
Grace de Athayde
Journey Ecosystem Lead, Commercial AI Accelerator,
Pfizer Inc.
Glenda Balekjian
Experimentation Craft Lead,
KLM
Ahmed Bashir
Chief Technology Officer,
DevRev
Frank Tommy Brotke
Head of Product Marketing,
Papirfly
Bart Emonds
Account Executive, Benelux,
Luware
Ivano Fossati
Chief Revenue Officer SAP Customer Experience - EMEA,
SAP
Rabie El Hassani
VP Revenue,
GetVocal AI
Damien Katris
Global Omnichannel, Data & Analytics Director and AI Strategy Lead,
TCC Global
Mark Meghezzi
Head of EMEA,
Cresta
Adeel Rahman
Commercial Director,
MVF
Luke Roberts
Digital Strategies & Growth Markets Director,
Bynder
Ania Rodriguez
Founder & CEO,
JourneyTrack
Nivedha Sathyanarayanan
Global Product Owner for Versuni’s B2B Suite,
Versuni
Patrick Veld
Business Information Manager and Digicoach,
Kleurrijk Wonen
Sonia Fernandez Verdeja
Global Platform Lead for Versuni’s (Philips Domestic Appliances) B2B Platform,
Versuni
John Work
Head of EMEA Sales Engineering,
Dialpad
CX Summit EMEA · June 8–10, 2026 · Amsterdam
Contact us at events@forrester.com.