Keynote Speakers
Conny Kalcher
Group Chief Customer Officer,
Zurich Insurance Group
Siddhartha Chatterjee
Global Chief Data & AI Officer,
Club Med
Martin Gill
VP, Research Director,
Forrester
Enza Iannopollo
VP, Principal Analyst,
Forrester
James L. McQuivey, PhD
VP, Research Director,
Forrester
Keith Johnston
VP, Group Director,
Forrester
Rusty Warner
VP, Principal Analyst,
Forrester
Guest Speakers
Siddhartha Chatterjee
Global Chief Data & AI Officer,
Club Med
Jörg Corsten
Group Lead Services, Solution and Innovation,
Roche
Joana Dartsch
Customer Experience Consultant,
R+V Versicherung
Conny Kalcher
Group Chief Customer Officer,
Zurich Insurance Group
Kristina Klahm
Vice President Voice of Customer & Journey Excellence,
E.ON
April Nishimura
Vice President, Global Customer Experience,
Infineon Technologies
Eldin Thomas
Head of CX & CRM Business,
R+V Versicherung
Chiel Versteeg
Chief Platform Lead,
Tony's Chocolonely
Forrester Speakers
Manuel Geitz
Principal Analyst,
Forrester
Martin Gill
VP, Research Director,
Forrester
Enza Iannopollo
VP, Principal Analyst,
Forrester
Keith Johnston
VP, Group Director,
Forrester
Aurelie L'Hostis
Principal Analyst,
Forrester
Riccardo Pasto
Principal Analyst,
Forrester
James L. McQuivey, PhD
VP, Research Director,
Forrester
Joana de Quintanilha
VP, Principal Analyst,
Forrester
Michelle Reilly
Experience Manager, Certifications,
Forrester
Ron Rogowski
VP, Executive Partner,
Forrester
Maxie Schmidt
VP, Principal Analyst,
Forrester
Richard Sheahan
VP, Executive Partner,
Forrester
Fiona Swerdlow
VP, Research Director,
Forrester
Rusty Warner
VP, Principal Analyst,
Forrester
Kerstin Wehmeyer
Researcher,
Forrester
Edoardo Zavarella
Principal Consultant,
Forrester
Case Study & Spotlight Speakers
Grace de Athayde
Journey Ecosystem Lead, Commercial AI Accelerator,
Pfizer Inc.
Ahmed Bashir
Chief Technology Officer,
DevRev
Frank Tommy Brotke
Head of Product Marketing,
Papirfly
Damien Katris
Global Omnichannel, Data & Analytics Director and AI Strategy Lead,
TCC Global
Ania Rodriguez
Founder & CEO,
JourneyTrack
CX Summit EMEA · June 8–10, 2026 · Amsterdam
Contact us at events@forrester.com.