Vision Report

Five Key Stakeholders Will Define Retail In The 2020s

January 27th, 2021
Sucharita Kodali, VP, Principal Analyst
Sucharita Kodali VP, Principal Analyst
Fiona Swerdlow, VP, Research Director
Fiona Swerdlow VP, Research Director

Summary

New business models and new ways of getting goods to consumers have already transformed retail. In the coming years, retailers and brands will bow to tighter scrutiny and accountability by customers, employees, regulation, and even fellow suppliers to develop an accurate and fair account of the impact of their decisions on all ecosystem stakeholders. This report explores the future of retail and what retailers must do to be successful in the next 10 years.

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