Trends Report

Introducing Forrester’s Government Trust Index

Measuring How Well Government Institutions Drive Mission-Critical Behaviors With Trust

June 12th, 2023
Riccardo Pasto, Principal Analyst
Riccardo Pasto Principal Analyst
Sam Higgins, Principal Analyst
Sam Higgins Principal Analyst
Gaurav Srivastava, null
Gaurav Srivastava
With contributors:
Stephanie Balaouras , Rick Parrish , Aidan Riga , Bill Nagel

Summary

Forrester has developed the Government Trust Index to assess the level of trust people have in the institution of government on three levels: national, regional, and municipal. Why does this matter? Trust drives behaviors like compliance, advocacy, and engagement. Yet most governments assume that trust is a political concept; they don’t know what drives it, what its benefits are, or how to measure it. The Forrester Government Trust Index offers insights into the relationship between trust and mission-critical behaviors to help government organizations build unbreakable bonds with the people they serve.

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