Best Practice Report

2016 Global Mobile Banking Functionality Benchmark

July 15th, 2016
With contributors:
Xiaofeng Wang , Benjamin Ensor , Arnav Gupta , Alex Causey , Mike Chirokas , Erna Esa , Rachel Birrell

Summary

Digital banking strategy executives are under pressure to differentiate by offering mobile banking services that exceed customers' needs and expectations. To help digital banking teams better understand this market, we used our Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking services of 46 large retail banks around the world. This report helps digital banking strategy executives benchmark their mobile banking capabilities, identify good practices, and improve their mobile banking services.

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