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For Infrastructure & Operations Professionals

Apply Enterprise Service Management To Your Industry Processes

From Trains To Telcos, ESM Is Reshaping Knowledge Work

June 30, 2020


Why Read This Brief

Enterprise service management (ESM) is expanding once again. Avid ESM users are already moving from initial successful use cases in HR and facilities to business operations for specific processes unique to their industries. Train operators, telcos, manufacturers, institutes of higher education, finance firms, and healthcare companies are all finding value in applying classic ESM benefits to new business processes and workflows. Infrastructure and operations (I&O) professionals, the experts in these platforms, are best suited to assist in this expansion and help departments identify key use cases.

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