Trends Report

Brief: Pegasystems Makes Headway Into Front Office

Process Platform And Solution Frameworks Shift To Focus On Customer And Employee Engagement

August 21st, 2014
Ellen Carney, Principal Analyst
Ellen Carney Principal Analyst
Rusty Warner, VP, Principal Analyst
Rusty Warner VP, Principal Analyst
Clay Richardson, null
Clay Richardson
Carlton A. Doty, null
Carlton A. Doty
Skip Snow, null
Skip Snow
With contributors:
Alex Cullen , Deepti Datta

Summary

Pegasystems is well known as the provider of a solid business process management platform — bringing sophisticated, if complex, capabilities to the back-office processes of their customers. At PegaWorld 2014, the software vendor highlighted new capabilities which have the potential to change where Pegasystem's offerings fit within the enterprise technology landscape: addressing customer experience, mobility, marketing business functions and thorny vertical industry challenges. This report highlights the most significant aspects of these moves — what they mean to enterprise architects and what they mean for Pegasystems.

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