Best Practice Report

Correspondence Management — A Reclamation Project For Many But A Superfund Site For Most

Ten Best Practices To Achieve 50% Adoption By 2020

August 20th, 2015
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Elizabeth Cullen , Alex Cullen , Diane Lynch

Summary

Enterprises have been glacially slow to convert customer correspondence produced from core systems to electronic delivery, despite potential bottom-line and customer experience benefits. To reach e-delivery goals, enterprise architect (EA) professionals must take a data-first perspective, map capabilities with expanding stakeholders, consolidate vendors and systems, and emphasize post-processing opportunities for e-signature and mobile delivery. To help, this report defines 10 best practices to meet a 2020 goal of 50% adoption.

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