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For Infrastructure & Operations Professionals

Deliver Better IT Assurance With Modern Technology Operations

Executive Overview: The Modern Technology Operations Playbook

January 6, 2021


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This is the Executive Overview in The Modern Technology Operations Playbook For 2021.

Why Read This Playbook

By adapting processes, technologies, organizational structures, and governance, infrastructure and operations (I&O) pros can harness modern technology operations (MTO) practices to better address their organizations' digital business initiatives. MTO focuses on optimizing activities across the digital pipeline, emphasizing collaborative, integrated, and automated approaches, with the application of products and services to produce high-quality services and outcomes. This report outlines how Forrester's MTO playbook helps I&O pros address their firms' digital goals and provide a world-class customer experience (CX). This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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