Why Read This Playbook
By adapting processes, technologies, and organizational structures, infrastructure and operations (I&O) pros can harness modern technology operations practices to better address their organizations' digital business initiatives. Modern technology operations focus on optimizing activities across the digital pipeline, emphasizing collaborative, integrated, and automated approaches. This drives agility, availability, responsiveness, and high-quality services and outcomes. This report outlines how Forrester's modern technology operations playbook helps I&O pros address their firms' digital goals and their customers' needs. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
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