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For Infrastructure & Operations Professionals

Develop Your Workforce Enablement Balanced Scorecard

November 19, 2015


Why Read This Report

This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce enablement initiatives. Identifying and implementing a comprehensive, relevant set of metrics ensures that I&O pros responsible for workforce technology are sufficiently enabling the business to succeed with an agile, tailored model. This report helps I&O executives take a strategic and systematic approach to identifying and capturing metrics that address the impact on technical and strategic business requirements. This is an update of a previously published report; Forrester updates it periodically to include new metrics and data.

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Table of Contents

  • Workforce Enablement Metrics Help I&O Align With Business Needs
  • Measuring Workforce Enablement Efficacy Is A Continuous Process
  • Develop Your Workforce Enablement Balanced Scorecard
  • Recommendations

  • Put Your Workforce Enablement Metrics Into Action
  • Related Research Documents

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