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For Infrastructure & Operations Professionals

Develop Your Workforce Enablement Balanced Scorecard

November 19, 2015

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Why Read This Report

This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce enablement initiatives. Identifying and implementing a comprehensive, relevant set of metrics ensures that I&O pros responsible for workforce technology are sufficiently enabling the business to succeed with an agile, tailored model. This report helps I&O executives take a strategic and systematic approach to identifying and capturing metrics that address the impact on technical and strategic business requirements. This is an update of a previously published report; Forrester updates it periodically to include new metrics and data.

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Table of Contents

  • Workforce Enablement Metrics Help I&O Align With Business Needs
  • Measuring Workforce Enablement Efficacy Is A Continuous Process
  • Develop Your Workforce Enablement Balanced Scorecard
  • Recommendations

  • Put Your Workforce Enablement Metrics Into Action
  • Related Research Documents

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