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For Application Development & Delivery Professionals

Assess Your Digital Experience Delivery Maturity

Assessment: The Digital Experience Delivery Playbook

June 22, 2016


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This is the Assessment report in The Digital Experience Delivery Playbook For 2017.

Why Read This Report

How should application development and delivery (AD&D) pros assess their maturity in delivering digital customer experience initiatives? This report asks questions such as: Do you have the right culture and people in place to deliver on this new imperative? Do you have strategic scenarios to achieve your goals? Are you using customer insights to fuel continuous development and improvement? Do you have the right technology portfolio to support your strategy? Use this report's maturity framework to evaluate your current state and identify key areas of improvement. This report was published in October 2014. Forrester reviews and updates it periodically for continued relevance and accuracy, most recently in June 2016.

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Tools And Templates

Best Practice Assessments

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  • Forrester's Digital Experience Delivery Maturity Assessment Tool

Table of Contents

  • Firms Must Grow Their Digital Experience Delivery Expertise
  • The Four Dimensions Of Digital Experience Delivery Maturity
  • Evaluate Your Digital Experience Delivery Maturity
  • What It Means

  • Use Forrester's Maturity Framework To Drive Customer Engagement
  • Supplemental Material
  • Related Research Documents

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