Trends Report

Forrester Infographic: The State Of Digital Transformation In Financial Services, 2021

July 1st, 2021
Oliwia Berdak, VP, Research Director
Oliwia Berdak VP, Research Director
Luis Deya, null
Luis Deya
With contributors:
David Hoffman , Corrado Loreto , Sam Bartlett

Summary

COVID-19 has accelerated digital transformation in financial services and shifted the focus to operational efficiency. Cloud still dominates transformational tech investments, with business intelligence, digital experience platforms, and security and privacy following close behind. Nonetheless, the industry still underestimates organizational and cultural challenges to digital transformation. To achieve business objectives, financial services firms will need to flex their organizational structures and develop new skills — building a better tech foundation will not suffice. This infographic provides Forrester's data on digital transformation among financial services firms in 2021.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.