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For Infrastructure & Operations Professionals

Gauge Your Modern Technology Operations Maturity

Assessment: The Modern Technology Operations Playbook

September 29, 2020


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This is the Assessment report in The Modern Technology Operations Playbook For 2021.

Why Read This Brief

Today's customers and employees demand great experiences — fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure that they can continuously deliver on both innovation and quality, leveraging automation and modern technology operations (MTO) practices. Use this report's assessment to evaluate your current MTO maturity level and identify key areas for improvement. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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