Best Practice Report

Business-Model-Aligned Capability Views Guide The Evolution Of The IT Operating Model

Use Business Architecture Techniques To Shape Your Future Fit IT Organization

September 8th, 2023
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
Sam Higgins, Principal Analyst
Sam Higgins Principal Analyst
With contributors:
Frederic Giron , Bobby Cameron , Michael Kearney , Ian McPherson

Summary

The capabilities IT needs to provide services change as technology matures, transforming the relationship between IT and its customers. IT organizations are redefining their operating models and restructuring to support business requirements better. A business capability view is an approach that a technology team can use to evaluate and redesign their IT organization. A business-model-aligned capability view for IT can help tech execs accelerate this effort and demonstrates how shifting business needs are mirrored in today’s business capabilities for IT.

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