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For Customer Experience Professionals

Leverage Five Collaboration Strategies To Power CX Transformation

Build Organizational Alignment, Not Empires

June 24, 2021


Why Read This Report

Successful customer experience (CX) teams are collaborators, not conquerors. We identified five distinctive strategies that power sustainable CX transformation through organizational alignment, based on over 300 stories from CX teams. This report includes 20 examples of CX teams employing collaboration strategies in financial services, healthcare, retail, government, manufacturing, high-tech, telecommunications, and business services.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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