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For Infrastructure & Operations Professionals

Now Tech: Chatbots For IT Operations, Q1 2019

Forrester's Overview Of 29 Chatbots For IT Operations Providers

March 4, 2019

Authors

Why Read This Report

You can use chatbots for IT operations to automate workflows and provide access to information, expand employee self-service, and improve tasks such as incident response. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Infrastructure and operations (I&O) professionals should use this Now Tech report to understand the primary segments and capabilities of chatbots for IT operations providers to inform their technology purchasing strategies.

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Table of Contents

  • Improve IT Operations With Chatbots And Virtual Agents
  • Select Vendors Based On Fit And Functionality
  • Align Individual Vendor Solutions To Your Organization's Needs
  • Recommendations

  • Build A Strategy To Target Evolving Chatbot IT Operations Use Cases
  • Supplemental Material
  • Related Research Documents

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