Why Read This Report
The age of the customer is disrupting a business process management (BPM) discipline that started in the 1990s to drive costs from production and operations. Over the next two years, new alternative approaches will disrupt and reshape the BPM market. These include emerging "low-code" platforms, new engagement architectures, and cloud-based work orchestration. The focus on all things customer will lead to a resurgence of dynamic case management and smart process apps, which put people in the center of the process. BPM platforms will loosen control of the entire process, become loosely coupled and distributed, and embrace characteristics of these converging market forces.
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