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For Customer Experience Professionals

Predictions 2017: The CX Quality Split

October 31, 2016

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This is the Landscape report in The Customer Experience Ecosystem Playbook For 2017.

Why Read This Report

The Customer Experience Index (CX Index™) leaders of 2015 barely improved in 2016, even as brands that had lagged behind caught up significantly. Does this herald a leveling out in 2017, with companies converging toward CX parity? No. This document lays out for CX professionals what will happen instead.

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