Predictions Report

Predictions 2018: Automation Alters The Global Workforce

Ten Key Developments In Automation Reshape The Industry In 2018

November 9th, 2017

Summary

Automation has been one of the most profound and disruptive forces in human history. The market for automation in many forms will accelerate faster in 2018 as firms look to squeeze performance and insights out of previously commodity operations. Companies that master automation will dominate their industries. This report outlines Forrester's 10 key predictions for the evolution of automation in 2018 and prescribes the optimal ways for Infrastructure and operations (I&O) leaders to respond.

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