Report

Predictions 2019: Customer Experience

Customer Experience Comes Under Fire
November 5th, 2018
+3
With Contributors:
and Shayna Neuburg

Summary

Customers expect their experiences to keep getting better. Trouble is, they haven't — or at least not enough to keep up with those rising expectations. This has been going on for the last three years and will begin to boil over in 2019, leading to a serie

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