New Wave Report

The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019

The Eight Providers That Matter Most And How They Stack Up

April 15th, 2019
Charles Betz, VP, Research Director
Charles Betz VP, Research Director
Will McKeon-White, Senior Analyst
Will McKeon-White Senior Analyst
With contributors:
Ian Jacobs , J. P. Gownder , Craig Le Clair , Sandy Rogers , Julia Caldwell , Diane Lynch

Summary

In Forrester's evaluation of the emerging market for standalone chatbots for IT operations, we identified the eight most significant providers in the category — Avaamo, Botpress, EdgeVerve (Infosys), Inbenta Technologies, IPsoft, Kore.ai, Serviceaide, and SnatchBot — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Infrastructure and operations (I&O) professionals can use this review to select the right partner for their IT ops chatbot needs.

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