New Wave Report

The Forrester New Wave™: Chatbots For IT Operations, Q4 2020

The Nine Providers That Matter Most And How They Stack Up

November 5th, 2020
Charles Betz, VP, Research Director
Charles Betz VP, Research Director
Will McKeon-White, Senior Analyst
Will McKeon-White Senior Analyst
With contributors:
Stephanie Balaouras , Tyler Brown , Diane Lynch

Summary

In Forrester's evaluation of the emerging market for chatbots for IT operations, we identified the nine most significant providers in the category — Amelia (IPsoft), Avaamo, BMC Software, Espressive, Freshworks, ManageEngine, Moveworks, Serviceaide, and ServiceNow — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Infrastructure and operations (I&O) pros can use this report to select the right partner for their chatbots for IT operations needs.

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