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For Infrastructure & Operations Professionals

The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019

The Eight Providers That Matter Most And How They Stack Up

April 15, 2019


Why Read This Report

In Forrester's evaluation of the emerging market for standalone chatbots for IT operations, we identified the eight most significant providers in the category — Avaamo, Botpress, EdgeVerve (Infosys), Inbenta Technologies, IPsoft,, Serviceaide, and SnatchBot — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Infrastructure and operations (I&O) professionals can use this review to select the right partner for their IT ops chatbot needs.

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Table of Contents

  • Standalone Chatbots For IT Operations Automate The Easy Stuff
  • Standalone Chatbots For IT Operations Evaluation Overview
  • Vendor QuickCards
  • Supplemental Material
  • Related Research Documents

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