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For Infrastructure & Operations Professionals

The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019

The Eight Providers That Matter Most And How They Stack Up

April 15, 2019

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Why Read This Report

In Forrester's evaluation of the emerging market for standalone chatbots for IT operations, we identified the eight most significant providers in the category — Avaamo, Botpress, EdgeVerve (Infosys), Inbenta Technologies, IPsoft, Kore.ai, Serviceaide, and SnatchBot — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Infrastructure and operations (I&O) professionals can use this review to select the right partner for their IT ops chatbot needs.

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Table of Contents

  • Standalone Chatbots For IT Operations Automate The Easy Stuff
  • Standalone Chatbots For IT Operations Evaluation Overview
  • Vendor QuickCards
  • Supplemental Material
  • Related Research Documents

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