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The Forrester Retail Quarterly Earnings Review, Q3 2020

Highlights From 27 Retail Q3 2020 Earnings Call Transcripts

March 8th, 2021
Fiona Swerdlow, VP, Research Director
Fiona Swerdlow VP, Research Director
Madeline Cyr, Researcher
Madeline Cyr Researcher
With contributors:
Nicole Murgia , Brandon Shaik

Summary

As consumers demand more than ever from the retail experience, retailers and brands are investing to rethink and reinvent those experiences. The Forrester Retail Quarterly Earnings Review for Q3 2020 highlights key insights from the earnings calls of 27 publicly traded retail companies. See the accompanying PDF to learn, for example, how Etsy’s active buyers grew 56% YOY, how Home Depot fulfilled 60% of online orders through its stores, and how Lowes.com sales grew 106%.

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