Wave Report

The Forrester Wave™: Omnichannel Order Management, Q3 2016

The Nine OMS Providers That Matter Most For Omnichannel Retail And How They Stack Up

July 12th, 2016
Brendan Witcher, VP, Principal Analyst
Brendan Witcher VP, Principal Analyst
Adam Silverman, null
Adam Silverman
With contributors:
Fiona Swerdlow , Rebecca Katz , Meredith Cain

Summary

In Forrester's 40-criteria evaluation of omnichannel order management (OMS) vendors, we identified the nine most significant software providers in the category — Aptos, IBM, Jagged Peak, Kibo, Manhattan Associates, NetSuite, Oracle, Radial, and SAP Hybris — and researched, analyzed, and scored each. This report details our findings about how well each vendor fulfills our criteria and where each stands in relation to one another to help eBusiness professionals select the right partner for their omnichannel order management needs.

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