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For Infrastructure & Operations Professionals

Build Your Operations Organization With Product Team Principles

People: The Modern Technology Operations Playbook

September 9, 2020


Why Read This Report

Cloud, Agile, DevOps, and increasing attention to employee experience (EX) are challenging traditional infrastructure and operations (I&O) operating models worldwide. Team silos of technical expertise (compute, storage, networking, and middleware) can't keep up with market demands for innovation and with employees' preference for collaborative and responsive work environments. I&O leaders can — and should — learn from how product teams operate. This report helps I&O leaders understand the context and advantages that this approach provides. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to incorporate information on end-user experience management (EUEM).

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Table of Contents

  • The World Around I&O Teams Is Changing, And They Can't Keep Up
  • Embrace The Value Of Product Teams
  • Recommendations

  • Recast Your I&O Value Propositions With Empathy To Fuel Better EX
  • What It Means

  • I&O Will Rebalance
  • Supplemental Material
  • Related Research Documents

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