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For Infrastructure & Operations Professionals

Update Your I&O Operating Model With Product Team Principles

Product Management Is The New Service Management

August 20, 2019

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Why Read This Report

Traditional team silos of technical expertise (compute, storage, networking, and middleware) can't keep up with the demands of cloud computing and its associated trends, such as Agile and DevOps. One of the most basic and yet pressing challenges is how to organize and scale. However, infrastructure and operations (I&O) leaders can glean a lot from how product teams operate. This report helps I&O leaders understand the context and advantages this approach provides.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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Table of Contents

  • The World Around I&O Teams Is Changing, And They Can't Keep Up
  • Embrace The Value Of Product Teams
  • Recommendations

  • Recast Your I&O Value Propositions With Empathy To Fuel A Better EX
  • What It Means

  • I&O Will Rebalance
  • Supplemental Material
  • Related Research Documents

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