Report

Your CX Vision: How To Create A Customer Experience Vision To Guide Transformation

March 15th, 2021
With Contributors:
Amanda Chen
Amelia Nickels
Brian Mukasa
and Karen Traikovich

Summary

This report explains how CX leaders can develop a CX vision and apply it to their CX transformation.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.