Summary
The impact of physical automation (automated vehicles, robotics, and surveillance) on customer experience is unquestionable. However, it can be difficult for enterprises to determine what types of physical automation to use, how diverse types relate to one another, where they might be able to reuse certain technologies, and how best to rationalize portfolios. Using nine dimensions, Forrester compares eight types of physical automation in this report. Eliminate redundancy and staff for maximum efficiency using our framework.
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