Trends Report

Automation Can Solve The Service Worker Shortage

Robots Can Fill The Demand For Employees In North America And Europe

Feb 10, 2022

Summary

Since the pandemic began, we’ve seen an explosion in the need for frontline service workers, particularly in the US and Europe. Stores, hotels, hospitals, warehouses, and restaurants report severe shortages for jobs like warehouse packing and sorting, delivery, food processing, and janitorial work. These hard-to-fill jobs are prime candidates for automation, but is automation ready to take them on? This report provides an automation deployment model that combines adoption characteristics with technology readiness to compare 11 automation categories that have the potential to help with the service worker shortage. Buyers will understand where and when to invest; vendors will understand what to target.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).