Trends Report

Banks Can No Longer Rely On Traditional Roles To Achieve Scale And Meet Customer Expectations

December 10th, 2019

Summary

The rise of automation and the age of the customer mean banks need different skills and roles to succeed. Automation will eliminate simple and repetitive roles, but you should plan for job transformation and talent gaps in other areas. Roles that cross disciplines, explain complex ideas, or build new digital products and data models will thrive.

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