Trends Report

Banks' Talent Acquisition And Retention Must Target Cross-Domain Expertise, Empathy, And Digital Skills

December 9th, 2019

Summary

Knowledge work that covers one domain will be under threat from automation, but employees who cross domains will stay in demand. As machines become more intelligent, banks will need more employees who can explain personal finance and algorithms in ways that customers understand. Banks must compete with tech giants for digital talent.

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