Trends Report

Curbside Saved 81% Of YOY Sales: Best Buy Reveals The Challenges And Benefits Of Responding To COVID-19 In Its Q1 FY 2021 Earnings Call

June 15th, 2020


Retail quarterly earnings calls for Q1 2020 (January through March) run from April through June. In this series, we share the highlights of earnings calls from the major brands to help digital business professionals understand the initial impact of COVID-19 on retail and brand businesses, particularly in the US. Best Buy proactively moved all stores to a proactive curbside model for six weeks, thereby saving 81% of year-over-year sales. As stores reopen, Best Buy is implementing store appointments for customers.

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