Trends Report

Demand Surges And Spikes In Online Grocery: Amazon Reveals The Challenges And Benefits Of Responding To COVID-19 In Its Q1 Earnings Call

May 22nd, 2020


Retail quarterly earnings calls for Q1 2020 (January through March) run from April through June. In this series, we share the highlights of earnings calls from the major brands to help digital business professionals understand the initial impact of COVID-19 on retail and brand businesses, particularly in the US. Amazon’s Q1 2020 earnings call detailed the company’s response to the huge surge in demand in March and its ensuing fulfillment challenges. It also highlighted Prime members’ growing use of its other, non-shipping benefits in terms of shopping and entertainment.

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