Trends Report

Digital Fragility Planning Is Failing: Expect To Lose Your Corporate Memory

September 15th, 2020


Application development and delivery pros need to put the risks of digital fragility on their radar — and devise an action plan. The risk of losing digital knowledge and brand assets to format or storage obsolescence, vendor abandonment of apps or sites, or broken links is real. Organizations with a deep sense of corporate mission and history invest in long-term preservation efforts, including funding a digital archives team. Make it someone’s job to care about long-term accessibility of digital information. Protecting digital brand assets not only helps provide evidentiary pillars for narratives that support customer and employee experiences but also helps protect IP and trademarks. Read the “ Digital Fragility: The Ticking Time Bomb Within Enterprises” Forrester report.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.