Vision Report

Four Main Players Star In The Future Of Work

The Multiplying Force Of Automation Can Make Them All Winners

May 14th, 2019
With contributors:

Summary

Politicians, pundits, and prognosticators have pounced on the topic of the future of work, pondering who will win and who will lose. Job losses will reach 29% by 2030, and the creation of equivalent jobs will total only 13%. But job losses and gains aren’t the most pertinent issues. With an approach that puts humanity at the center of the story, four key players — customers, employees, leaders, and robots themselves — can all emerge as winners. In this report, CMOs and execs learn how they play a role in helping humans flourish in the future landscape.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.