Vision Report

High-Performing IT Requires The Right Operating Model

Design Your Future Fit IT Organization Starting With The Customer

June 26th, 2023
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
With contributors:
Matthew Guarini , Fiona Mark , Sam Higgins , Michael Kearney , Ian McPherson

Summary

Outmoded IT operating models struggle to support and enable businesses serving today’s dynamic customer demands. To be future fit, you must rethink the design of your IT operating model to align with accelerating customer, business, and technology change. This report outlines Forrester’s high-performance operating model framework, a framework that enables you to design and implement the right operating model for your organization that continuously delivers value.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.