Summary
Customer experience (CX) leaders depend on matrixed teams, adjacent functions, and internal alignment to drive CX transformation. In large organizations, this can mean collaborating with a significant number of internal stakeholders. In this report, we outline how CX leaders can use the structured approach of the CX Influencer Tool to prioritize the internal stakeholders who will have the most impact.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.