Summary
Forrester has developed the Government Trust Index to assess the level of trust people have in the institution of government on three levels: national, regional, and municipal. Why does this matter? Trust drives behaviors like compliance, advocacy, and engagement. Yet most governments assume that trust is a political concept; they don’t know what drives it, what its benefits are, or how to measure it. The Forrester Government Trust Index offers insights into the relationship between trust and mission-critical behaviors to help government organizations build unbreakable bonds with the people they serve.
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