Summary
Historically, tech execs have made incremental changes to their operating models to try and improve performance — typically around efficiency. However, as tech execs strive to deliver future fit tech strategies — adaptive, creative, and resilient — tech execs are under pressure to design operating models that align with the aims of future fit. To help, Forrester has crafted a series of scenarios that identify common IT operating model performance problems and provide a series of actions and next steps you can take to help deliver a high-performing operating model.
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