Best Practice Report

Navigating The New Terrain Of IT Platform Teams

Early Adopters Are Changing Their IT Operating Model To Focus On Customers And Outcomes

September 29th, 2023
Julie Mohr, Principal Analyst
Julie Mohr Principal Analyst
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
With contributors:
Alvin Nguyen , Charles Betz

Summary

Organizational agility depends upon the platforms, practices, and people in IT operations to be responsive and centered on delivering outcomes to customers. However, IT operations is not known for customer-centricity and often relies on delay-inducing ticketed workflow. Early adopters of platform team operating models show positive results when they correctly apply product management approaches.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.